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23. Refer to Case study 2 below to answer the following: Which organisational requirements are relevant...

23. Refer to Case study 2 below to answer the following: Which organisational requirements are relevant to conflict management in a community services setting?

Case study 2

Leon is planning to hold a regular workplace meeting with his colleagues, during which he plans to discuss that staff are unhappy about the fact they are expected to know a lot about different cultures with little training in diversity issues.

There will be 10 staff members present at the meeting. For three of them, English is a second language. Leon is aware that one person attending talks non-stop, if given the chance. One person has been experiencing a lot of stress in their personal life and angers quickly. Another staff member is new and is shy. Two members are part-time and only work in the afternoons. The others are long-term staff members.

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Answer #1

23. Organisational requirements that are relevant for conflict management in a community services settings are :-

1. Forcing

Resolving conflicts by satisfying one's own needs at the expense of another's

2. Avoiding

Resolving conflicts by withdrawing from or suppressing them

3. Collaborating

Resolving conflicts by seeking an advantageous solution for all parties

4. Compromising

Resolving conflicts by each party giving up something of value

5. Accommodating

Resolving conflicts by placing another's needs and concerns above your own

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