Question

. Refer to case study 2 to answer the following question: Why would Miah tell Timothy that it is important for him to actively listen and seek clarification on workplace instructions and time frames?

Case study 2 Miah works as part of a large community service team. In any one day Miah might be required to contact and communicate with as many as three other service areas within her own organisation. Miah will also contact other external community services at least once a week on behalf of those she is providing care for. Timothy recently joined Miah’s community service team and her manager has directed her to be Timothy’s resource person. As part of her role Miah must inform Timothy about important information regarding communication protocols, related external community service sectors, referral processes and forms, service relationships and funding models, and authority lines for passing on important information and issues. Miah has reassured Timothy that he will become used to all the industry terminology and the service structure with time. She also advised him that the most important thing to remember is to be willing to admit when he is unsure about something and to actively listen and seek clarification about the instructions and time frames.

Answer 1

The importance to listen actively and seek clarification on workplace instruction and times frames

• Can prevent unnecessary errors in the service provided by a novice to the job
• This can improve the quality of service rendered to the patient
• The services can be rendered on time and the delay in the care can be greatly reduced
• It can improve the job satisfaction of Timothy by doing so .