Question

13. Refer to case study 2 to answer the following question: What information might Miah tell Timothy regarding interrelationships in the community services system?

Case study 2

Miah works as part of a large community service team. In any one day Miah might be required to contact and communicate with as many as three other service areas within her own organisation. Miah will also contact other external community services at least once a week on behalf of those she is providing care for.

Timothy recently joined Miah’s community service team and her manager has directed her to be Timothy’s resource person. As part of her role Miah must inform Timothy about important information regarding communication protocols, related external community service sectors, referral processes and forms, service relationships and funding models, and authority lines for passing on important information and issues.

Miah has reassured Timothy that he will become used to all the industry terminology and the service structure with time. She also advised him that the most important thing to remember is to be willing to admit when he is unsure about something and to actively listen and seek clarification about the instructions and time frames.

Answer 1

Some of the information which can be shared with Timothy in regards to interrelationships in community services are

• In healthcare sector one field is interlinked to other for delivering an effective patient care (for example a physician is linked to a patient via a nurse in a hospital to deliver the care ordered by them)
• The patient in the community is interlinked to a community service team with a coordinator who ensures all the necessary needs of a patient is met.This can also be done by a community based nurse who serve the patient in the community but 9rders received from the team or as per the system services.