20. Refer to case study 4 to answer the following question: What possible sources of information might Jason refer to in the workplace procedures?
Case study 4
Jason works for a community services organisation within a team responsible for developing and updating workplace procedures. Jason is currently updating several procedures that are in place to help workers meet their ethical and legal workplace responsibilities.
Jason develops a draft of the new workplace procedures and sends it out to all of the workers that will be affected by the changes, requesting their feedback.
Jason understands that these procedures provide good general advice to workers but can’t always resolve complex work situations and conflict.
Jason speaks to the Human Resource manager Justine and asks for her advice on what situations should be referred to a supervisor. Together they update the workplace procedures to reflect best practice as well as support workers to meet their workplace rights and responsibilities.
There are many source of information like documents ,archival record , direct observation , participants observation , physical artifacts etc .
Jason work within the team so here main source of information is direct observation
20. Refer to case study 4 to answer the following question: What possible sources of information...
12. Refer to case study 5 to answer the following question: What types of documents may relate to Sonia’s work role? Case study 5 Sonia has just received an email from her colleague Ben. Ben often sends group emails of images or jokes that he finds humorous to the people he works with. Sonia does not understand Ben’s sense of humour and thinks his jokes lack intelligent thought and cultural sensitivity. Sonia also thinks that when Ben uses his work...
33. Refer to the Case study below to answer the following: Explain two possible consequences and/or penalties for Jeremiah for not complying with his legal responsibility to provide a safe workplace for Sonia. Case study Jeremiah is a qualified mental health nurse from the United Kingdom and has recently moved to Melbourne, Australia, to begin his new role as regional mental health nursing manager for a not-for-profit organisation. Jeremiah has been provided with a comprehensive role and responsibilities statement and...
4. Refer to Case Study 1 below to answer the following: Who are two possible sources of more information about Joan and her needs? Case study 1 Joan is a healthy and happy 83-year-old woman. She is moving into the supported accommodation units where Cecil works. Joan is mostly independent and rarely requires much support. She has arthritis, which can affect her mobility. She is moving into the unit because it is physically accessible; it is in her local area...
10. Refer to case study 6 to answer the following question: What information should Aarav include regarding the characteristics and use of multi-disciplinary teams? Case study 6 Aarav is developing a training session for community services workers that will explain ways in which they can contribute to improvements in their workplace. Aarav wants to make sure that he doesn’t exclude any important information that relates to the community services sector, so he asks Vivaan to review his training content. Vivaan...
9. Refer to case study 6 to answer the following question: What principles of rights-based service delivery might Aarav include in the training session? Case study 6 Aarav is developing a training session for community services workers that will explain ways in which they can contribute to improvements in their workplace. Aarav wants to make sure that he doesn’t exclude any important information that relates to the community services sector, so he asks Vivaan to review his training content. Vivaan...
18. Refer to case study 2 to answer the following question: What are some examples of industry terminology relating to roles and services that Timothy might use in his workplace? Case study 2 Miah works as part of a large community service team. In any one day Miah might be required to contact and communicate with as many as three other service areas within her own organisation. Miah will also contact other external community services at least once a week...
13. Refer to case study 2 to answer the following question: What information might Miah tell Timothy regarding interrelationships in the community services system? Case study 2 Miah works as part of a large community service team. In any one day Miah might be required to contact and communicate with as many as three other service areas within her own organisation. Miah will also contact other external community services at least once a week on behalf of those she is...
. Refer to case study 2 to answer the following question: Why would Miah tell Timothy that it is important for him to actively listen and seek clarification on workplace instructions and time frames? Case study 2 Miah works as part of a large community service team. In any one day Miah might be required to contact and communicate with as many as three other service areas within her own organisation. Miah will also contact other external community services at...
28. Refer to case study 1 to answer the following question: What type of information will Rhonda need to communicate in order to exchange information clearly and in a timely manner on Jack’s behalf? Case study 1 Rhonda works in the community as part of a team that assists people with activities of daily living and personal care tasks. As part of her role Rhonda needs to communicate service information to the people she provides care to and their significant...
27. Refer to case study 1 to answer the following question: What information does Rhonda need to be aware of in order to exchange information clearly and in a timely manner on Jack’s behalf? Case study 1 Rhonda works in the community as part of a team that assists people with activities of daily living and personal care tasks. As part of her role Rhonda needs to communicate service information to the people she provides care to and their significant...