18. Refer to Case study 2 below to answer the following: Explain two methods for ensuring that differences in views are respected in this meeting.
Case study 2 Leon is planning to hold a regular workplace meeting with his colleagues, during which he plans to discuss that staff are unhappy about the fact they are expected to know a lot about different cultures with little training in diversity issues. There will be 10 staff members present at the meeting. For three of them, English is a second language. Leon is aware that one person attending talks non-stop, if given the chance. One person has been experiencing a lot of stress in their personal life and angers quickly. Another staff member is new and is shy. Two members are part-time and only work in the afternoons. The others are long-term staff members.
18. Methods for ensuring that differences in views are respected in this meeting are :-
- By following a democratic leadership style
- Allowing everyone to participate and provide their viewpoint openly
- Listening carefully and respecting others point of view
- Respecting others cultural and religious beliefs
18. Refer to Case study 2 below to answer the following: Explain two methods for ensuring...
11. Refer to Case study 2 below to answer the following: How should Leon structure an agenda for a meeting like this? Case study 2 Leon is planning to hold a regular workplace meeting with his colleagues, during which he plans to discuss that staff are unhappy about the fact they are expected to know a lot about different cultures with little training in diversity issues. There will be 10 staff members present at the meeting. For three of them,...
23. Refer to Case study 2 below to answer the following: Which organisational requirements are relevant to conflict management in a community services setting? Case study 2 Leon is planning to hold a regular workplace meeting with his colleagues, during which he plans to discuss that staff are unhappy about the fact they are expected to know a lot about different cultures with little training in diversity issues. There will be 10 staff members present at the meeting. For three...
13. Refer to Case study 2 below to answer the following: What are two practices or attitudes that would assist you to establish trusting relationships? Case study 2 Leon is planning to hold a regular workplace meeting with his colleagues, during which he plans to discuss that staff are unhappy about the fact they are expected to know a lot about different cultures with little training in diversity issues. There will be 10 staff members present at the meeting. For...
4. Refer to Case Study 1 below to answer the following: Who are two possible sources of more information about Joan and her needs? Case study 1 Joan is a healthy and happy 83-year-old woman. She is moving into the supported accommodation units where Cecil works. Joan is mostly independent and rarely requires much support. She has arthritis, which can affect her mobility. She is moving into the unit because it is physically accessible; it is in her local area...
2. Refer to Case Study 1 below to answer the following: Describe the communication barriers in this example. Case study 1 Joan is a healthy and happy 83-year-old woman. She is moving into the supported accommodation units where Cecil works. Joan is mostly independent and rarely requires much support. She has arthritis, which can affect her mobility. She is moving into the unit because it is physically accessible; it is in her local area and it is reassuring to have...
3. Refer to Case Study 1 below to answer the following: What are two ways Cecil could work with Joan to establish the best way to support her communication? Case study 1 Joan is a healthy and happy 83-year-old woman. She is moving into the supported accommodation units where Cecil works. Joan is mostly independent and rarely requires much support. She has arthritis, which can affect her mobility. She is moving into the unit because it is physically accessible; it...
7. Refer to the Case Study below to answer the following: Explain why it is important for Ally to evaluate the agency’s responsibilities to workers, service users and the broader community. Case study Ally, the manager of a disability services agency in regional Queensland, is a qualified social worker with 10 years managerial experience. The agency she manages provides accommodation and respite support to adults with disabilities in their own homes, with support provided by paid departmental staff. In a...
18. Refer to case study 2 to answer the following question: What are some examples of industry terminology relating to roles and services that Timothy might use in his workplace? Case study 2 Miah works as part of a large community service team. In any one day Miah might be required to contact and communicate with as many as three other service areas within her own organisation. Miah will also contact other external community services at least once a week...
1. Refer to Case Study 1 below to answer the following: Create a list of dot-points to explain what topics would be important to cover in the interview with Joan. Include in the list: Two topics to provide information about Information to seek from Joan Two strategies for effective interpersonal communication you would use Two aspects of the interview that would be guided by organisational policies or processes What information to record Case study 1 Joan is a healthy and...
33. Refer to the Case study below to answer the following: Explain two possible consequences and/or penalties for Jeremiah for not complying with his legal responsibility to provide a safe workplace for Sonia. Case study Jeremiah is a qualified mental health nurse from the United Kingdom and has recently moved to Melbourne, Australia, to begin his new role as regional mental health nursing manager for a not-for-profit organisation. Jeremiah has been provided with a comprehensive role and responsibilities statement and...