Question

Discuss how effective communication enhances the quality of patient/client/service user care in relation to medicines administration.

Answer 1

Ans

clinician's ability to explain, listen and empathize can have a profound effect on biological and functional health outcomes as well as patient satisfaction and experience of care.

Diagnostic Accuracy

• Most diagnostic decisions come from the history-taking component of the interview ^15.. Yet, studies of clinician-patient visits reveal that patients are often not provided the opportunity or time to tell their story / history, often due to interruptions, which compromise diagnostic accuracy. Incomplete stories /history leads to incomplete data upon which clinical decisions are made.
• When interruptions occur, the patient may perceive that what they are saying is not important and leads to patients being reticent to offer additional information.
• The bottom line is that when patients are interrupted, it is a deterrent to collecting essential information and it hinders the relationship.