Question

briefly discuss the philosophies of Deming, Juran, and Crosby. In your opinion, which one was more prominent?  Why did you choose this one over others?

Answer 1

Ans)

Joseph Juran shared a connection with Deming. Juran's approach to quality control also had Japanese roots. While Japan was price-competitive with the rest of the world, the quality of product did not measure up.

Like Deming, Juran stressed the importance of total quality management. However, he summed it up by saying total quality management begins at the top of an organization and works its way down. He developed 10 steps to quality improvement. The steps boil down to three main areas of management decision-making:

Quality planning
Quality control
Quality improvement
- Quality planning involves building an awareness of the need to improve, setting goals and planning for ways goals can be reached. This begins with management's commitment to planned change. It also requires a highly trained and qualified staff. Juran managed Beefy's during the night shift. He set the standard for quality during his shift by training each employee on how to properly make a burger.

- Quality control means to develop ways to test products and services for quality. Any deviation from the standard will require changes and improvements. On Sunday nights when business was slow, Juran invited mystery diners to come to Beefy's to rate the quality of the burgers. If he found that a diner was displeased, he retrained employees.

- Quality improvement is a continuous pursuit toward perfection. Management analyzes processes and systems and reports back with praise and recognition when things are done right.