Question

Give two examples of current service delivery philosophies and/or models.

Answer 1

Ans) A service delivery framework (SDF) is a set of principles, standards, policies and constraints to be used to guide the designs, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific.

- The Palliative Care Service Delivery Model (Model) provides a framework for palliative care service providers (primary and specialist) to work together for the benefit of patients and their families.

- The aim of the Model is to achieve integrated, collaborative, high quality palliative care service delivery across all clinical settings and ensure effective patient access to a cohesive palliative care service system through:

Comprehensive assessment of the patient's palliative care needs;
Determining a plan of care;
Improved co-ordination and collaboration between primary and specialist providers;
Reduced duplication; and
Role clarity.
The Model explains the level of involvement of primary and specialist providers in patients' care.

- The model recognises that:

Patients with life-limiting illnesses require different levels of involvement from the specialist Palliative Care Service based on their needs and the primary care provider's capability and capacity to meet those needs;
Many patients receive primary palliative care without having any contact with the specialist Service (Level 1). There is a clear distinction between consultation-liaison (Level 2), shared care (Level 3) and services provided directly by the Specialist Service itself (Level 4).
The Palliative Care Service supports palliative care service provision across all four levels.