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If a new patient refuses to submit the requested preregistration information, how would you handle this situation. Explain
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Answer #1

pre-registration of a patient helps to improve the intake process and create a higher quality experience of consumers with great satisfaction. if a new patient refuses to submit the requested pre-registration information, then I would make him/her understand how beneficial is this him/her and organization. for example -

  • pre-registration information improves patient flow and more complete patient health information.
  • saves time during an emergency situation as at that time patient will not be able to recall his/her full medical history.

I can also send a welcome letter with pre-registration prompts like to prepare a list of medications and allergies, etc.

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