Question

You've been promoted to be a new training manager for your department. Your first task is to train your team to use some new software. In your psychology class, you learned about two different approaches to learning 1 Operant conditioning; 2. Observational learning.In your discussion post, share which approach you would use to train your team in using the new software. Be sure to use EITHER operant conditioning OR observational learning. In general (just a few sentences), describe what your training would be like based on the approach. Why do you think that approach will successfully teach your team to use the new software?

Answer 1

According to this phenomenon the process of learning was occurred through observation like by watch others activities. In this approach at first information was first retained and later this information was replicate the behavior that was observed. I would first need to keep my team engaged in what is being taught, which can sometimes be an ongoing struggle.

Here are some of the things I would do:

Designate one person to track the team's learning progress

Send weekly simple and enthusiastic surveys to every person on the team

My survey would include three questions:

   1) Point out what you liked about what you learned this week.

    2) Did you find the work to be instructional and easy to follow?

    3) What didn't you like    about your job this week?

Lastly, I would explain to each team member that this information will not be anonymous and will be discussed in a open forum. Each week three people will be randomly selected to elaborate on the answers they provided in their own personal survey. I strongly believe that positive reinforcement has a close link to employee performance.