Question

unication and Cultural Diversity mmunication Multiple Choice 4. Which three things are needed for commu nication to take place? (A) Signs, symbols, and drawings (B) Sender, receiver, and feedbaclk (C) Supervisor, residents, and family e basic steps of communication. members (D) Loud voice, ability to speak, resident's chart 5. The three-step process of communication occurs (A) Only once (B) Over and over (C) Only in formal meetings with the care ck an important part of n? team (D) In a different order every time 2. Explain verbal and nonverbal communication Multiple Choice 1. Which of the following is an example of non- verbal communication? t nursing assistants be able (A) Asking for a glass of water (B) Pointing to a glass of water (C) Screaming for a glass of water (D) Saying. "I do not like water." 2. Verbal communication includes (A) Facial expressions (B) Nodding one's head (C) Speaking (D) Shrugging one's shoulders Types of nonverbal communication include (A) Speaking (B) Facial expressions (C) Yelling 3. (D) Oral reports

Answer 1

Ans:- 4. B

Sender, receiver and feedback all three are necessary for communication to takes place.

5. B

The three step of process of communication occurs over and over.

2.

1) b.

Pointing to a glass of water is the example of non verbal communication.

2) C.

Verbal communication includes speaking.

3)b.

Types of non verbal communication includes facial expressions.

4)c.

Ms. Jones agrees with her nursing assistant , when she says it is a nice day,but ms. Jones looks angry. This situation is a confusing or conflicting for nursing assistant.

5)d.

State what the nursing assistant has observed and ask if the observation is correct, so that nursing assistant can find out the exact situation or condition of the resident.

Short answers:-

6. N :- using an impatient tone.

7. P:- smiling.

8. N:- leaning forward in a chair.

9. N:- glancing repeatedly at a watch.

10. P:- sitting up straight.

11. N:- slouching.

12. N:- crossing arms in front of the body.

13. P:- listening carefully.

14. P:- hugging.

15. N:- rolling of eyes.