Question

19 o communication S. List ways to make accurate and explain how to develop effective interpersonal relationships Multiple Choice that may not be un- or their families; NAs e, everyday words should be asked e than a "yes" or "no* 1. One way for a nursing assistant to be a good listener is to (A) Finish a resident's sentences for him to show that she understands what the resident is saying ver again that do not (B) Pretend that she understands what a resident is saying even if she does not (G) Restate the message in her own words (D) Fill in any pauses to avoid awkwardness ng with gestures art of nonverbal ld be aware of this 2. Active listening involves (A) Focusing on the sender and giving feedback (B) Avoiding speaking to the resident if the me to listen to understand nication NA cannot understand him (C) Deciding what the resident is going to say before he says it give this scope of (D) Talking about the NA's personal problems Mrs. Velasco is a new resident who recently moved to the United States. Simon, a nurs- ing assistant, is helping bathe her before bedtime. He notices that she seems to have difficulty speaking English and seems ner- vous. What can Simon do to make her more comfortable? 3. when resi- e it often of words sed by NAs (A) Give her advice about how to fit in better with American culture (B) Talk constantly so that she will not have to speak (C) Use some words and phrases that he is familiar with in her language (D) Avoid speaking to her while giving care When residents report symptoms or feel- ings, the best response by the NA is to (A) Interrupt the resident (B) Give medical advice 4. (C) Avoid speaking (D) Ask for more information

Answer 1

1. Option A: Finish a resident's sentences for him to show that she understands what the resident is saying.

Always the nurse should not pretend the instruction and she should not take her own decision about a patient treatment since it may cause a severe life threatening problem for that particular patient.

2. Option A. Active listening is focusing on the sender and giving feedback.

Listening should be listen without interrupting inbetween the talk or giving instruction and giving feedback about what they understand.

3. Option C: use some words and phrases that he is familiar with in her language.

Using some english words from familiar to unfamiliar will help her to learn language step by step quickly.

4. Option d: ask for new information

Asking for more information will help NA to render better care for patients