Question

Where in the cycle would you monitor your administrative staff and your medical staff. How would you monitor them? What specific metrics would you use?  

Answer 1

Answer :

Administrative staff monitoring in the Administrative area like

* Introducing of policies and procedures of the hospital or clinic.

* These all rules and regulations are followed and known by all the employees.

* These policies should be keep in reasonably, like giving higher authority to the superiors, that means line of authority should be follow.

* In disciplinary area like following punctuality and rules ect.

* Patient admission area,

* Communication with family members ,

* Sending lab reports

* Collecting lab reports

* Billing maintainance

* maintain coordination among all medical and paramedical staff,

* Patient education.

These all areas we need to monitor all administrative staff.

Medical staff monitoring should be done in clinical area like

* providing health care services to the patients.

* Diagnosing disease condition,

* Health assessments,

* Advising diagnostic procedures to the clients,

* Planning treatment for the problems,

* Implementation of those treatment modalities.

* Maintainence of punctuality,

* Conducting patient education sections,

* Communication with the patients and family members.

* following rules and regulations of the hospital or clinic

* Following of evidence based researches.

These all areas we can monitor medical staff.

Key performance indicators use like as a specific metrics to monitor administrative and clinical staff performance.

1. Key performance metrics are used to monitor the administrative staff work performance.

* Are used to track performance and progress by morning the objectives met or not by SWAT analysis.

* Results they will see by employee performance and their satisfaction.

2. Clinical trail performance metrics used to monitor medical staff performance levels.

The metrics should be used like by seeing their punctuality or attendance.

* efficacy and efficiency of work monitor by performance appraisal.

* team satisfaction should be see or monitor.

* through audit quality analysis should be maintained.

* monitor the relationships and communication performance ect.