1.What is effective listening and how it can be used to communicate better with people from a health services background?
2.Explain the areas in which you would take care of the
confidentiality procedures while dealing with people from health or
community services backgrounds.
1.Effective listening skills are the ability to actively understand information provided by the speaker, and display interest in the topic discussed. It can also include providing the speaker with feedback, such as the asking of pertinent questions; so the speaker knows the message is being understood
2.The principle of confidentiality is about privacy and respecting someone’s wishes. It means that professionals shouldn’t share personal details about someone with others, unless that person has said they can or it’s absolutely necessary.
Confidentiality
Confidentiality is the protection of personal information. Confidentiality means keeping a client’s information between you and the client, and not telling others including co-workers, friends, family, etc.
Areas of maintaining confidentiality include:
The types of information that is considered confidential can include:
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