Question

Dear staff:

This is Yu.Zhou. May anybody who is good at the Human Resources in Health Care Organizations class help me with the assignment below. Thank you, sincerely.

Read the vignette below and answer the question

Vignette

The chief executive officer (CEO) of a midsize urban hospital was late one Friday evening, so he took a shortcut that caused him to walk by the employee lounge. He walked inside and shook his head. With all the problems of budget cuts and trying to make ends meet, he realized that little money had been available for upkeep of nonpatient areas such as the employee lounge. The carpet was dirty and worn, the coffee mugs were chipped, the wallpaper was torn, and the refrigerator groaned as it cycled on and off. The CEO decided enough was enough. The employees had worked hard and should, at minimum, have an inviting and pleasant employee lounge.

He marched back to his office and called the chief operating officer (COO) to instruct her to create a weekend miracle by calling in the work crews to update and refurbish the employee lounge. He ordered new carpets, new wallpaper, and new appliances, and he wanted it all done by Monday. The CEO told the COO, "I keep telling the employees how much I appreciate their help, especially in these financially tight times, but now I am going to show them. And be sure to replace those old, chipped coffee mugs." Early on Monday morning, the CEO walked by the employee lounge. It looked terrific, and someone had already made coffee. He made a note to himself to tell the COO what a great job she had done.

When he got to his office, he found the union steward sitting on the couch. "I need to have a word with you," the union steward said. He had several words, as it turned out: He said that the CEO had violated the collective bargaining contract and that refurbishing the employee lounge should have been, at minimum, discussed with the union. The union steward spent 20 minutes complaining about violations and procedures.

After the union steward left, the CEO called the COO and told her to put the lounge back the way it was, including the chipped coffee mugs. Then the CEO muttered to himself, "That is the last time I try to do anything nice for anyone around here. I have learned my lesson."

Question:

What are your opinions about the situation and how could it been handled differently?

Answer 1

It could be handled in the following way

• The CEO is the top level professionals who has to address and sort any needs and problems  of the employees,his decision was right and at most times it is the final decision. So the environment changed needn't be brought back to the old look
• The plan was ordered in Friday evening and was ready by Monday which gave a new look to the longe and will give an enthusiasm for the employees to work
• Thd union stewards always looks for the benefits of his colleagues ,so it is best to accept the change from his side
• The union steward has to be given a General instructions and made aware of the necessity of this change
• It could be handled differently by making a decision by the CEO after the reactions of all staff.