what symptoms in this case suggest that something has gone wrong? what are the main causes of the symptoms? what actions should yakkatech executives take to correct the problems?
Symptoms in this case suggest that something has gone wrong
1. Client problems always handled by different employees each time- It seems that there is no channel of communication in the department.
2. Increasing customer complaints.
3. Employees having difficulties with motivation and employee engagement.
4.Slow response to client’s problems
5. Employees felt disconnected from the consequences of their work.
The main causes of the symptoms
1. The management failed to understand the employees problems.
2. Employees feel demotivated and job dissatisfaction that leads to poor customer service, job quitting and also low performance.
3. When the company consolidated its care centers the employees began taking on more of a workload.
Actions should yakkatech executives take to correct the problems
1. Motivating employees to learn new skills.
2. The company needs to put more emphasis into understanding what drives their employees.
what symptoms in this case suggest that something has gone wrong? what are the main causes...
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