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Which process is better to use when conducting a gap analysis for patient no-show rates in...

Which process is better to use when conducting a gap analysis for patient no-show rates in an outpatient settings? Should I use the framework to measure and monitor safety in healthcare? or should I use the Gap Analysis tool? Explain why with references to support your answer.

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Ans) In a complex health system, it is important to establish a systematic and data-driven approach to identifying needs.

- The Diabetes Clinical Community (DCC) of Johns Hopkins Medicine’s Armstrong Institute for Patient Safety and Quality developed a gap analysis tool and process to establish the system’s current state of inpatient diabetes care.

- It developed a gap analysis tool that is adaptable to assessing resources and gaps in care in other disease areas in a health system with both inpatient and ambulatory components.

- Systematic ways to identify disparities in quality of care across a system are critical to developing effective, value-based approaches to delivering safe, high-quality care.

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