Question

Case Study
Job Analysis, Work Descriptions, and Work Groups
Katie has recently accepted a position as laboratory supervisor at a large suburban hospital. Although she is thrilled with her new position and working environment, Katie's laboratory manager has indicated that there is a major conflict in her labo-ratory that she needs to resolve as quickly as possible. The employees whom Katie supervises have been working as an efficient team for more than five years. In the past few months, however, turnaround time for laboratory tests has increased and the laboratory has been filled with tension and resentment toward Helen, a medi-cal laboratory scientist, who joined the team approximately six months previ-ously. Helen is an experienced scientist with exceptional knowledge and skills. She is energetic, hardworking and she possesses a positive attitude. Katie and Helen enjoy a good working relationship. Helen's co-workers, however, have complained that Helen tries to "stick her nose into everyone else's job" and that she slows the output of the other staff members with her unwanted involvement.

Issues and Questions to Consider: 1. How can Katie use her knowledge of the development of work groups to ana-lyze the interpersonal dynamics of the work group under her supervision? 2. How can Katie use job analysis and existing job descriptions to improve the productivity of the work group and reduce the tension among its members?

Answer 1

1

• first katie has to build a team.
• building an efficient team can be hard work by having a solid plan and humble approach
• Katie should take the responsibility of leadership and give specific work to each members in her team including Helen.
• monitor each member and assigned tasks.
• make clear communications among them.
• set a common goal together so that everyone can understand what they are aiming for and concentrating their job only.
• Build an environment of trust and safety with their team.
• Build a team spirit by providing rewards.

2

• effective communications to reduce unnecessary stress and strain.
• a team leader should know the strength and weanesses ot team members,train them and support them and give confidence.
• infrastructre and work environment should be well.
• mental physical fitness of team members should maintain.
• give incentives ,bonus,reward etc
• freequently take feed backs and solve problems as soon as possible.