Question

how can the voice of the patient or consumer be included and understood to help improve changes in healthcare? Why is this important? Relate this to the IHI Triple AIM or the six aims for health care improvement described in Crossing the Quality Chasm. Identify potential barriers and describe how these barriers might be overcome.how can the voice of the patient or consumer be included and understood to help improve changes in healthcare? Why is this important? Relate this to the IHI Triple AIM or the six aims for health care improvement described in Crossing the Quality Chasm. Identify potential barriers and describe how these barriers might be overcome.

Answer 1

1. how can the voice of the patient or consumer be included and understood to help improve changes in healthcare?

Ans. There are may ways to improve or Amplify the voice of patient in health care settings. some of are as followed:

- Make Senior Leadership Accessible to All Patients

- Proactively Engage Patients in Informal Settings

- Require Non-Patient Facing Organizational Leaders to Connect with Patients Regularly

- Explicitly Use Patient Input to Drive Program Design

- Tell Patient Stories Often

2. Why is this important?

Ans. To improve care and service; To make health services effective for patients by leaders and front lines of health care delivery; and informing future strategic direction.

3. Relate this to the IHI Triple AIM or the six aims for health care improvement described in Crossing the Quality Chasm.

1. health care must be safe:- A improved patient voice will guide care provider for safe health practice

2. health care must be effective:- If care is not effective or under-quality can be directed by patient voice

3. health care should be patient-centered:- A loud patient voice make all care centered to patient

4. care should be timely:- patient will ask timely care

5. health care system should be efficient:- constantly seeking to reduce the waste

6. health care should be equitable:- Race, ethnicity, gender, and income should not prevent anyone in the world from receiving high-quality care