Question

Beyond government funding and reimbursements, incentives, thankfully, there is a CQI initiative, because most of the errors or problems are systemic. They are not one person or one item, but generally grouped with three oversights minimum. How many of you have seen this in your facilities?

Answer 1

Ans) Continuous quality improvement, or CQI, is a management philosophy that organizations use to reduce waste, increase efficiency, and increase internal (meaning, employees) and external (meaning, customer) satisfaction. It is an ongoing process that evaluates how an organization works and ways to improve its processes.

Besides creating this inquisitive CQI culture in an organization, the key to any CQI initiative is using a structured planning approach to evaluate the current practice processes and improve systems and processes to achieve the desired outcome and vision for the desired future state.

- The purpose of continuous quality improvement programs is to improve health care by identifying problems, implementing and monitoring corrective action and studying its effectiveness.

- For outcome studies, a CQI committee would ask whether health services are achieving desired outcomes as far as patients' conditions.

- Although a primary reason for cultivating a CQI work environment is to increase efficiency and, in many cases, profits, continuous quality improvement also encourages accountability by creating an environment in which all employees become personally invested in their organization. As all employees are invested in the process, everyone in the organization - as well as customers - are affected, hopefully, for the better!