Ans) The Donabedian Quality of Care Framework identifies ways to
define, categorize, and measure quality using a 3-part
procedure.
A. Structure
B. Outcome
C. Process
- Avedis Donabedian's early work in the definition and assessment of health care quality resulted in one of the most widely acknowledged models for measuring quality.
- Donabediandefined three approaches to assessing the quality of care indirectly by using:
• Structure measures:
- Indirectly assess care. They look at provider characteristics and physical/organizational resources.
- These measure the capability or potential for providing quality care. Structure measures are static; evaluated at a certain point in time.
- The facility, operational policies and procedures, technical capabilities, compliance with safety regulations, and competency assessment at the time of initial use are all examples of structure measures.
• Process measures:
- Focus on patient-provider interactions.
- Process-oriented measures examine a health care professional's decision-making process as they direct a specific course of treatment.
- At the organizational level, they might investigate procedures that determine operational decisions.
- Peer review (physician reviewing physician) of patients records that indicated problems with care or documentation, compliance with discharge planning procedures, and patient waiting time are all examples of process measures.
- Often times, process measures are used to evaluate compliance with clinical practice guideline recommendations.
• Outcome measures:
- Look at the end results.
- A common outcome measure in an acute care facility is mortality rates. Other common measures include patient and family satisfaction, adequate pain control, and adherence to a living will requirement.
- How many of you remember what the advance directive requirement is? That's right.
- The Patient Self Determination Act (PSDA) states that most hospitals, nursing homes, home health agencies and HMO's routinely provide information on advance directive at the same time as admission.
- This has become routine - have you noticed this question when you or someone you know was being admitted to a facility?
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