Homework Answers
Reagan is supposed to follow the phone etiquette .When a patient or client wants to talk to Dr. directly then it can be conversed in the following acts
- First ask the caller whether the message can be conveyed to them so that they can do the helpful
- If the caller refuses ,politely inform, that the call is being transferred and you will be on hold untill the call is received on the other end.
- Make sure the caller understands and accepts before holding the call for transfer to Dr.Buckwalter
- If the call is not connected or received by the Dr.thank the caller first and then inform the caller the reason
- Inform the caller that the message or the call will be informed to the doctor.
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