Question

Read the case study on page 385 in the textbook and respond to the following questions. Each question should be answered with a complete response of no less than 200 words each. Detailed explanations supporting your answer should be included with each question. Use proper APA format with Times New Roman 12-point font, one inch margins, and double spacing. Include at least one proper citation from the textbook and one from an additional outside scholarly source.

1. How should this expectation of participation be communicated to staff? Why do you think this method would be the most effective?

CASE: THE LONG, LOUD SILENCE Background As the director of health information management who was recently hired from another organization, it did not take you long to discover that morale in your new department has been at low ebb for quite some time. As you undertook to become ac- quainted with each of your employees, you quickly became inundated with complaints and other evidences of discontent. Most of the complaints concerned problems with administration, the financial division, and the records-related practices of physicians, but there were also a few complaints by staff about other members of the department and a couple of thinly veiled charges concerning health information services personnel who "carry tales to administration." In listening to the problems, it occurred to you that there were a number of common threads running through them and that a great deal of misunderstanding could be cleared up if the gripes were aired in open fashion with the entire group. You then planned a staff meet and asked all employees to be prepared to air their complaints-except those involving for that purpose Page 386 of 506 78%

Answer 1

Communication helps managers to perform their jobs and responsibilities. Communication serves as a foundation for planning. All the essential information must be communicated to the managers who in-turn must communicate the plans so as to implement them. Organizing also requires effective communication with others about their job task. Similarly, leaders as managers must communicate effectively with their subordinates so as to achieve the team goals. Controlling is not possible without written and oral communication.

Managers devote a great part of their time in communication. They generally devote approximately 6 hours per day communicating. They spend a great time on face to face or telephonic communication with their superiors, subordinates, colleagues, customers or suppliers. Managers also use Written Communication in the form of letters, reports or memos wherever oral communication is not feasible.

1. Business communication is an integral part of the company's overall success. Top-down communication emphasizes managerial hierarchy and the methodical transfer of information from the highest levels in the organization to the company's staff. One of the benefits of top-down communication is that leadership can use it to evaluate how well their employees use the communication the company provides to them.

An organization's hierarchy factors significantly in using top-down communication. And it's necessary to have a clearly defined employee structure for managers to know their immediate superiors and their subordinates so they can effectively receive and communicate company directives. Companies that use disseminated leadership models may find it difficult to use top-down communication because there's a lack of clearly defined management control. Lack of a rigid managerial hierarchy impedes the direct flow of top-down communication.

Employee evaluation may also use a top-down communication strategy. In this evaluation method, an employee receives detailed information regarding techniques to succeed. Management provides feedback on employee performance and strategies to achieve work goals. Feedback is integral to allow employees opportunities to make adjustments to techniques and strategies in the interest of improving job performance and furthering the organization's goals and objectives.

Normally while during the committee meetings and everywhere in the organizations, most of the organizations face the problems by groups rather than as individuals. As a director of the health information organizations, we have to review the problem in the organization as a group also.

Effective teams are the foundation of every successful organization. Companies without teams that work well together often struggle, while effective teams help to improve quality, facilitate the completion of projects and increase productivity and efficiency. For a company to work at optimal levels, you must develop a team in which each member brings his or her talents and skills, which contribute to the overall success of the group.

2. Employee grievance, although integrated into many company policies, remains to be a heavy and very sensitive issue. Each grievance must be given serious attention, and that falls on the shoulders of the HR or a grievance committee if there is one formed within the organizational structure. The main task of these grievance committees is to look into the validity of the complaint.

We are talking about having to air your dissatisfaction against the employer that essentially signs your paycheck, so it definitely takes a lot of guts to get out there and make your complaint formal. However, it is also a fact that there are some employees that make baseless accusations against their employers because they have their own agendas in mind. This is why employee grievance must be dealt with fairly and properly.

Your employer may have appealed to your good conscience to “sacrifice that much” for the company during tough times. During the first few months, you’re probably going to be all right with it. However, if that situation drags on longer, and it seems that the employer is getting comfortable and he shows no clear plans or intentions of setting it right after the company has regained its footing, then clearly, these are causes for concern.

3. Effective communication is critical to any organization and can help it in many ways. In fact, communication plays a role in product development, customer relations, employee management. Organizational communication is the exchange of information, ideas, and views within and outside the organization. Horizontal communication flows from people who are on the same level of the organization. This type of directional communication enables people to interact with their peers without involving people at other levels in the company.