Question

CHAPTER 2 COMMUT REVIEW QUESTIONS 1. Give three examples of groupthink that you have observed. 2. Define sexual harassment. Give three examples of sexual harassment in the workplace. 3. What is the purpose of having teams? 4. What are the characteristics of good communication? 5. Why does communication sometimes fail? 6. What does it mean to withhold information deliberately? 7. What are some constructive ways to work with chronic complainers? 8. What would you do if you believed a coworker was spreading rumors about you? 9. What are the causes of cultural discrimination? 10. How do you distinguish between true verbal abuse and indiscriminate rude comments? 11. What is meant by professional behavior? 12. Why is it important to develop and keep public trust for a health care worker? CASE STUDIES

Answer 1

1. Group think examples:

Groupthink is a group of people coming together for a purpose or cause, but they become more conscious and dedicated to their unity and the cause or purpose is forgotten, ultimately leading to the loss of purpose.

Eg 1:

A group of 4 friends mostly catholics, together started a kid’s day care in our locality. All the four were very close friends and shared same thoughts and warmth of culture. The area was dominated by Hindu community, but the owner of the building, who is also a partner, decorated the day care with photos of Jesus and bible verses. One of the partners had disagreement, but she didn’t open up. Ultimately the business of day care didn’t go well, as the Hindu community parents were not willing to keep their children there.

Eg 2:

When I joined a health care institution, the head of the institution was very rigid and not allowing any new ideas to come up and also denying the yearly salary hike of the staffs too. When checked in detail, it was found that most of the staffs were students of this institution head and they all keep high respect for him. In order not to hinder the student teacher relationship, they accept his rigid rules.

Eg 3:

The nurse educator (NE) of a speciality hospital wanted to do continuing education classes for the nurse incharges and assistant nursing superintendents of the hospital. The NE shares a warm friendship with all these in charges, and whenever she put up the idea, they denies it in funny ways and rejected it. The NE did not want to break the relationship with them, so the idea of CNE did not materialize.

2. Define sexual harassment? 3 examples at workplace sexual harassment

Sexual harassment is defined as an unwelcome sexual advance, unwelcome
request for sexual favors or other unwelcome conduct of a sexual nature
which makes a person feel offended, humiliated and/or intimidated, where
a reasonable person would anticipate that reaction in the circumstances.

The sexual harassment in workplace takes many forms. It can be from a supervisor, co worker, a client or customer and can be of any type. The examples of workplace sexual harassment are:

• unwanted requests for sexual favors or dates to the victim
• inappropriate comments to the victim about body or appearance
• gender-based or sexual orientation-based talk to the victim
• making vulgar, offensive, or explicit jokes about sex or sexual acts
• even if the conduct is aimed at a person, the sexual bias is an offence.
• sharing emails, texts, or messages of a sexual nature or sharing or displaying pornography.
• gossiping about someone’s sex life or personal relationships
• inappropriate or unwanted touching of any body part, clothing, face, or hair, including hugging, kissing, or assault
• making gestures of a sexual nature like staring, leering etc
• physically blocking some one’s way

3. What is the purpose of having teams?

Team is a group of people working for a task or purpose. Team work help the individual employees to involve in planning, problem solving ad decision making, in a better way causing better productivity. The main purposes of having teams are:

• A team understands the decisions better than individuals, and they can share their ideas.
• The planning and implementation are better supported by a team
• When problem solving and decision making part is to be done, the team contribution is much more times than the individual contribution.
• The decisions, processes and changes are owned better by a team and their mutual support, while the individual insecurities are tackled better.
• The team is more willing and able to participate in evaluation of performance and improvement of performance.

4. What are the characteristics of good communication?

Communication is exchanging information by speaking, writing or other medium. The good communication has to be an effective communication. Effective communication means, the receiver receives the message from the sender and both sender and receiver have the same interpretation of the message.

The characteristics of good communication are:

• Completeness: the information sent by the sender must be complete, so that there will be less follow up requirements.
• Concreteness: the message must be tangible, specific and clear. Do not confuse the receiver, and support the information credibility by the usage of facts and figures.
• Conciseness: the message must be concise and simple. Do not add irrelevant information. The message must be precise and this helps the receiver to focus on the information.
• Courtesy: Respect the receiver’s values, beliefs and culture, so polite genuine unbiased style is better for communication.
• Clarity: the words used must be simple and clear to the receiver, to reduce ambiguities and confusion in the process f communication.
• Correctness: grammar and spelling of the message must be correct, to effectively deliver it to receiver. Errors in the message may cause doubt and wrong perception of message.