Question

Cindy Chen is nervous. What techniques could you use to improve your communication with her?

Answer 1

I would like to use the following therapeutic communication with Cindy Chen who is nervous :   1. ACTIVE LISTENING- It is an essential part of communication. Attentive listening is far more than hearing and attentive is far more than simply remaining silent while listening to words. Active attentive listening is not passive activity, it entails me hearing,processing and purposefully comprehending her words, as well as processing these words in the context of her situation and the non verbal communication that is sent by her as they are verbally  expressing some    message to me.   

2. SILENCE- Similarly silence is a purposeful active process rather than a passive process. It is the best way of communicating which will be very helpful to her as she gets ample time to ventilate her feelings, emotions, problems to me.

3. USING OPEN ENDED QUESTIONS- Open ended questions elicits more and fuller information than a closed ended questions. It will be useful for me to know more information from her as she will be able to ventilate and express her feelings and beliefs. 4. RECOGNITION , ACKNOWLEDGMENT AND ACCEPTANCE- Recognition, acknowledgment and acceptance of her and her thoughts which is conveyed during the communication are the strategies that will give me the opportunity to let her know that I am interested in her and respectful of her and her thoughts. It will also allow her to know that I am open, honest and without any bias or judgements .