Question

Baldrige Excellence Builder

4.2 Knowledge Management, Information, and Information Technology:

How do you manage your organizational knowledge assets, information, and information technology infrastructure?

(1) how do you manage organizational knowledge? (

2) how do you use your knowledge and resources to embed learning in the way your organization operates? (3) how do you verify and ensure the quality of organizational data and information?

(4) how do you ensure the security of sensitive or privileged data and information?

(5) how do you ensure the availability of organizational data and information?

(6) how do you ensure that hardware and software are reliable, secure, and user-friendly?

(7) In the event of an emergency, how do you ensure that hardware and software systems and data and information continue to be secure and available to effectively serve customers and business needs?

Answer 1

Que 1 - How do you manage your organizational knowledge assets, information, and information technology infrastructure?

All these three things are very important for any organization privacy. There are many ways company preserve their information. Some of them are:-

• Through buying the good security system. So that any one from outside of the company will not able to stole data of the company.
• By retaining their old employees, because they are the one who has seen these things very closely for the company.
• By adding some important rules in the daily operations. So that information about the company will not go out.

(1) how do you manage organizational knowledge?

Knowledge gaining, sharing, and reuse is most difficult task for any company. Knowledge within and across firms is very important for a success in the market. Below are the ways that will help the company:-

• By buying the good security system in the company.
• Train the employees as per the guidelines
• Through making check list.
• By retain the loyal employees

2) how do you use your knowledge and resources to embed learning in the way your organization operates?

There are many ways company can you Organization knowledge to improve your working. Some of them are:-

• By giving on the job training to employees
• By making checklist for any operation they are performing
• By making work instruction as per the experience they get
• By making knowledge database.

(3) how do you verify and ensure the quality of organizational data and information?

This is responsibility of management or managers to ensure that the checklist which is created in the work place is followed consistently else the knowledge or quality checks the company has for daily operation will be not of any use.

(4) how do you ensure the security of sensitive or privileged data and information?

For this, below are the main things that company needs to do:-

• Document all the solution for the problem that they have faced in past
• Make sure that there security for the data base is at best
• They should retain their old employees

(5) how do you ensure the availability of organizational data and information?

This depends upon the size of the organization. If the organization is of big size than they can by secured networks where they can upload the documents of the project data. If the organization is of small size than they can prepare the documents and keep them available in hardcopy for the employees.

(6) how do you ensure that hardware and software are reliable, secure, and user-friendly?

Before by any secured network or software for documents or information for the work place they management need to do multiple testing so that they can be sure that the mode they are selecting is user-friendly and secured as well.

(7) In the event of an emergency, how do you ensure that hardware and software systems and data and information continue to be secure and available to effectively serve customers and business needs?

There are multiple ways company can do this. Some of them are:-

• By establishing a data retention policy
• Make sure your data is secure
• By giving the access to specific employees
• Data base should be password secured.