Question

Read the following selection, and answer the following question. Dear Mr. Dunlap: Subject: Your Request for Invoicing Process Information I am happ question regarding the company invoice processing. As you may know, once a contract has been signed, service providers may invoice the company at any time during the project as work o let you know that I can answer completed. direct reply letter. True or False: This is an effective beginning for True oFalse Which technique should you use to promote your business when responding to a customer's inquiry? Use "we" language to promote recognition Satisfy the inquiry and take the opportunity well introduce anther product as Start the letter with a sales pitch. What strategies should a direct response message use? Check all that apply. List answers to the customer's questions in the order asked. Close pleasantly with a forward-looking statement. Place the most important information first. Avoid answering difficult questions, so you don't confuse the customer. Use graphic devices to make the message more readable. What apply. the value of the real-time feedback of customer comments? Check all that venue for product trolling. They offer customers They can improve operating instructions. They can expose product flaws. They let companies ignore customer complaints while appearing to be receptive. They can help clear up supply chain bottlenecks Which of these guidelines should you follow when responding to customers online? Check all that apply. Direct users to approved information sources. Respond in less than 24 hours Defend your company. Do not argue or assign blame Own up to problems and mistakes.

Answer 1

1) False

This is not an effective beginning for a direct reply letter. An effective beginning is: "Here is the answer to the question you asked about company invoice processing... "

2) Satisfy the inquiry and take the opportunity to introduce another product as well.

3) List answers to the customer's questions in the order asked.

Close pleasantly with a forward looking statement

Place the most important information first.

4) They can improve operating instructions

They can expose product flaws

They can help clear up supply chain bottlenecks

5) Direct uses to approved information sources

Respond in less than 24 hours

Do not argue or assign blame

Own up to problems and mistakes