Question

In Module Four, we learned that collaboration between health care providers in an organization was a key communication tool that promoted positive patient outcomes. In this module, we presented the aspect of collaboration between agencies. Explain some benefits of collaboration between agencies. Be sure to use resources to back up your statements.

Answer 1

Collaboration between healthcare providers

Key communication tool that promotes positive patient outcomes

• SBAR - Situation, Benefit, Assessment, Recommendation; Hospitals have embraced this tool as a part of the patient safety program. Provides a framework for communication between members of a healthcare team about patient's condition
• It is a tool that creates mechanisms for framing conversations. This is true for critical communication
• Framework for members of the team, for what will be communicated, and, how
• STICC is a form of structured protocol for personnel:

1. Situation
2. Task
3. Intent
4. Concern
5. Calibrate

• Health-care professionals assume cooperative working, and, complementary roles.
• Team-work model uses an interdisciplinary approach
• Improved communication, and, teamwork is important for job satisfaction, and, clinical effectiveness
• Collaboration amongst hospitals leads to better financial performance; the agencies can charge a premium for services
• Lack of communication can create medical errors
• PHCC (NC Public Health Hospital Collaborative) is a partnership of hospital leaders, local & state public health leaders, and, community-based stakeholders for health advocacy, and, health improvement initiatives. It is involved in disseminating best practices, and, community health assessments.
• Collaboration creates models of improvement for community benefit, and, collaboration.
• Community Health Needs Assessment is done for collaboration.
• It is a vehicle for better outcomes, and, efficiencies.
• It can be for hospitals, and, health departments for Community Assessment for Public Health Emergency Response
• Collaboration assists communities in creation of an implementation plan.