Question

Select a health care organization. You can select any health care organization of interest -- a hospital, an insurance company, a long-term care facility, a pharmaceutical company, a community clinic, a durable medical equipment company, etc.

Explain the services/products provided by this organization.

Identify and explain the key health care industry trends that impact the type of organization that you selected.

Explain which specific management skills a manager would need to help the organization that you selected to adapt to the industry trend that you identified. Some industry trends to consider include: increased use of technology and analytics, focus on cost reduction and improvements in quality, increased competition, focus on patient satisfaction, increasingly complex regulations, changes in health policy.

Some managerial competencies to consider include: ethics, organizational design, teamwork, managing resources, planning, decision making, leadership, motivation, change management, and communication.

Answer 1

Choice of organization: United health group

Team work in healthcare:

Team work is essential skill in healthcare organization and it relies on every member of the health care team. When there is a proper team work the type of service delivered to patients will be best. The team includes the physician, nurse and other paramedics who works in collaboration so there is no lag in time or service delivered to the right patient at right time. Honest discussion and problem solving are considered as the key factors in team work. Communication is also essential factors of team work. Enhanced communication among the team members would solve the problem of misinterpretation and delayed services to the patient.

Managing resources:

Resource management is vital to address the timely need of the health care and proper supply should be maintained. Having clear picture of ORGANISATION goals and prioritize the needs.

Culture:

Culture of the organization has the great impact on employees and attitude of senior management in organization. It should consist of value and belief of an individual such as quality, productivity and work ethics. The attitude of organization among employees is seen by the way they communicate with the employees and how they implement the decision and the policies.

Motivation:

• Positive work habits: “Thanks for getting here early and making sure things are going well.”
• A supervisor’s priorities: “Thanks for getting that report done early; now mine will be early as well.”
• The organization’s priorities: “Thanks for getting here early so we can get a jump on that project.”
• Patients’ needs: “Thanks for staying late and helping that family get through a hard time.”

Managing motivation isn’t something you do once, it’s something you need to work on over time with the help of a strategy and measurements.