What metrics would you select and use in a health care organization to measure patient satisfaction?...

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What metrics would you select and use in a health care organization to measure patient satisfaction?...

What metrics would you select and use in a health care organization to measure patient satisfaction? Explain your rationale.

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Answer 1

Answer #1

Ans) Patient satisfaction is an important and commonly used indicator for measuring the quality in health care. Patient satisfaction affects clinical outcomes, patient retention, and medical malpractice claims. It affects the timely, efficient, and patient-centered delivery of quality health care.

Indicators:

- Patient Safety Indicators (PSI)

PSI Image The PSIs reflect potentially avoidable safety events that represent opportunities for improvement in the delivery of care.

- Pediatric Quality Indicators (PDI)
The PDIs are specifically tailored to reflect the special characteristics of the pediatric population, including neonates, and can be used to identify potential quality and patient safety issues specific to the pediatric inpatient population.

- Inpatient Quality Indicators (IQI)
The IQIs include mortality indicators, utilization indicators, and volume indicators for key procedures to help hospitals identify potential problem areas that might need further study, as well as for quality improvement and trending initiatives.

- Prevention Quality Indicators (PQI)
The PQIs are area-level Indicators that calculate admissions that might have been avoided through access to high-quality outpatient care and are a key tool for community health needs assessments.

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Answer 2

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Select a health care organization. You can select any health care organization of interest -- a...

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What metrics would you select and use in a health care organization to measure patient satisfaction?...

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