Question

B Walmart Canada Manager Employment Assessment Your facility received a very negative complaint. When you ask your associate, Sam, about it, she says she quickly contacted the person to apologize and for the issue. She says the person was pleased and sent a note of thanks. What would you be most and least likely to do? Mos Pick One of Each Vell Sam you're happy with her effort. Ask what she thinks triggered the complaint and if there is an underlying issue to fix C Tell Sam that although this situation worked out well, she needs to find out what caused the issue to avoid future complaints Thank Sam for her great service, ask what she learned, and what she will do differently in the future Praise Sam for her quick response. Tell her to post the note in the break area to set an example for others.

your facility received a very negative complaint. When you ask your associate sam about it she says she quickly contacted the person who filed the complaint to apologize and fix the issue. She says the person was pleased and sent a note of thanks.

What would you be most and least likely do?

Answer 1

The first statement for the most likely and the last statement for the least likely action:

I choose the first statement for most likely action to be done because it is always important to encourage the employee for her efforts so you tell her that you are happy, asking her would give her the decision making ability to think what went wrong to trigger the same complaint and also make her look our for any underlying issues resolving around the same.

I choose the last statement for least likely action to be done because posting a note on the lunch area where everyone can see is a negative way to influence and motivate people and can cause negativity in the environment.