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1) Drag and drop the correct statements to complete the sentence below. Both positive and negative emotions can be contagious bu

2) Match each level of emotional labor with its correct definition. - - - - Deep acting Surface acting 111 Genuine acting :: Beh3) Match each of the steps of emotional intelligence with the correct definition. Relationship management Social awareness 11114) Drag and drop the correct statement to complete the sentence below. Christina strongly dislikes her supervisor but she knows

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Answer #1

1. Negative emotions have a more lasting effect that positive emotions.

2. Behaviours in which individuals try to experience the emotion they are displaying.

Behaviours in which individuals exhibit physical signs of emotions they do not feel.

Behaviours in which individuals display emotions aligned with their feelings.

3. The ability to help others manage their emotions.

The ability to understand how others feel.

The ability to direct your own emotions.

The ability to perceive and display appropriate emotions.

4. Surface acting.

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