Question

Which of the following is not one of Deming's 14 points of quality? Select one:

a. adopt the new philosophy
b. cease dependence on mass inspection
c. create constancy of purpose toward improvement of product/service d. institute work goals and standards
e. break down barriers between departments

Answer 1

Here is the one which is not of Deming's 14 points of quality - ​Institue work goals & standards.

The firm should look at constant improvement, working on leadership and self-improvement and training of team members. Work goals and standards are not the elements of 14 points of quality. The goals and quotas should be eliminated.

• Adopt the new philosophy is part of the point of equality focused towards change & bringing total quality management.
• Creating constancy of purpose towards improvement of product & service is also an important element focused on continuous improvement & being focused about the purpose of taking quality measures.
• Cease dependent on mass inspection as quality should come naturally with the processes.
• Break down barriers between the department that rob people of pride of workmanship & it is important to remove the merit or rating system so that it is a collaborative effort.

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Answer 2

Adopt the new philosophy