Question

2. Which of the following is not a dimension of service quality? Select one:

a. responsiveness

b. conformance

c. tangibles

d. assurance

e. convenience

4. A Quality Analyst wants to construct a control chart for determining whether three machines, all producing the same product, are under control with regard to a particular quality variable. Accordingly, he sampled four units of output from each machine, with the following results : Machine #1 measurements [13, 16, 21, 16]; Machine #2 measurements [ 22, 24, 23, 21]; Machine #3 measurements [ 15, 24, 13, 12]. Using the factors for three sigma control limits, what are x-bar chart upper and lower control limits?

Select one:

a.

26.15and 10.51

b.

20.4and 16.26

c.

23.93and 12.74

d.

41.33and -4.667

13. Which of the following is not a step in the quality control planning process?

Select one:

a.Define the quality characteristic to be controlled.

b.Determine a quality control point in the process.

c.Plan corrective action

d.Eliminate all defects found.

e.Plan how inspection is to be done

15.

In the basic EOQ model, if annual demand is 185, holding cost is $4.42 (per unit per year), and total inventory related cost on the basis of EOQ is $370, the EOQ(rounded to the next whole number) is:

Select one:

a.84

b.185

c.92

d.10

Answer 1

2. Conformance.

The major dimensions of service quality are :

Tangibles

Responsiveness

Assurance

Convenience

Empathy

(*as per HOMEWORKLIB RULES ,I've answered the first question.*)