Question

What should be included in status reports to top management? What reports should the project manager receive? How does the project manager use these reports?

What reports are sent to functional managers?

When and what kind of reports are sent to the customer? Why is reporting to customers so important?

Answer 1

Status reports which are sent to the top management team of an organization include details regarding the developments of the project or the progress of the project. The status reports are sent to the top management team of an organization once in a month or twice a month.

The project manager of an organization has the main responsibility behind the completion of the project. The project manager should get reports which include a summary of the budget for the completion of the project, minor details related to the progress of the project. The reports which are received by the project manager include a status report, health report of the project, risk assessment, report related to time tracking, and many more.

These reports are used by the project manager to monitor the development and progress of the project. The project manager also evaluates that the project is being developed as per the goals or not.

Functional managers of an organization are also known as Departmental managers. Functional managers generally take charge of the activities of an entire department. The progress on the project of an entire department is received by the functional manager and this report is further monitored.

Reports related to customer services are sent to customers. When the marketing team of the organization focuses on growing and expanding the business then this report is provided to the customers.

To build a strong bond or relationship between the organization and the customers, reporting to customers are necessary. Customer reporting changes one time customers into customers who are recurring. It also helps the organization to grow and expand significantly.