Question

2. What do we call anything that interferes with the transmission of the intended message? a. feedback b. noise c. jargon d. encoding 3. How can an organization assume some of the responsibility for successful communication by making it clear from their behaviour that they are listening carefully to what the speaker has to say? a. listening b. hearing c. active listening d. empathetic listening

Answer 1

Question 2: Answer: b.

The interference created or faced during a communication, be it any type of interference that does not allow successful communication at either speaker's end or receiver's end, is called as noise. Jargon may be considered as one of the form of noise.

Question 3: Answer: c.

In active listening, the organization assumes 50% of the responsibility. Empathetic listening take more responsibility beyond active listening. Since in question only some responsibility is mentioned, the correct answer is Active listening.

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