Question

QUESTION Conflict is an inevitable feature of Organisational behaviour. Hence, managing conflict among people in an organ Spation requires high level of and conflict-resolution ar la Discuss.

Answer 1

Conflicts are unavoidable in organisations and are part of business. There are certain communications and conflict resolution skills that are needed to reduce the possiblity of conflicts.

Listening is one of the most important communication skill. It is important to listen to people properly. Non verbal communication such as eye contact and hand gestures also effect communication. The communication must be clear and respectful. It must be friendly and people must be confident.

To avoid conflicts, it is important to have emotional intelligence. People must understand the emotions of others. The workers at workplace must be patient and impartial. The must know the importance of fairness at workplace. Positivity must be maintained and selfishness must be avoided.