Question

Hello, I need help labeling the following figure for my study guide

You are the head of customer service at a consumer electronics company in Los Angeles, California. Aware that customer service is a major competitive advantage for your firm, you continually look for ways to improve seller-buyer relationships. Lately, you have been strategizing around ways to extend the availability of your customer call center hours in a cost-effective manner. You would like to be able to keep your call center phone lines open for 24 hours a day. Finding employees who are willing to commute to your call center for the late-night to early-morning shift has been a challenge, however. You are also invested in staffing your call center with local employees in order to enhance your image and message of social responsibility to the community. Based on the facts presented above, which of the following steps would you take to ensure a cost-effective solution for your company's call center while continuing to be hands-on with day-to-day activities? Implement home shoring for call center employees provide transportation for call-center employees willing to work nontraditional hours Hire an outside firm to run your entire call center Outsource your call center activities to foreign locations Shut down your call center and handle all customer service via next-day emails

Answer 1

1 Tricps branch.