Question

uLaI 1O points QUESTION 1-Data Flow Diagrams Draw a context-level AND a logical level-O data flow diagram showing the processes described in the system below 25 points) For a local city council, letters of complaint received from citizens are scanned and saved in a complaints' master file by the City Manager's office. The date, department code, and a complaint description are stored for each letter. The municipality acknowledges by a return mail the receipt of the letter. At the same time, designated employees in each department of the municipality receive a notification that a new complaint was received and stored in the file. Their responsibility is to retrieve the letter from the file and reply to it within one week Their reply is stored in the same file. Weekly reports are produced from the complaints master file and given to the City Manager. Two weekly reports are produced: a department summary and a detail list.

Answer 1

DFD Level 0

DFD Level 1