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A restaurant named Sammy's is considering making some changes. They are considering changing one server that...

A restaurant named Sammy's is considering making some changes. They are considering changing one server that takes 5 minutes to serve with two servers that take 10 minutes each to service. Using your knowledge of queue theory, if these changes are made, can it be assumed that it will result in on average to higher waiting time for the customers?

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Answer #1

yes, waiting time for the customers will increase. In the first case, consider 2 customers. The first customer will be served in 5minutes and the second customer will be served in 10 minutes. Thus, average waiting time is 7.5 minutes.

In the second case, both the customers will be served in 10 minutes. thus, average waiting time becomes 10minutes.

the waiting time increases from 7.5 minutes to 10 minutes.

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