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8. Which one of the following measures may actually increase service time variabil a. b. c. d. Train service people well Rotate service people in different jobs Standardize and/or automate activities in the service Identify and do activities in the service ahead of time as much as possi store for anticipated customers Forecastino
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Answer #1

The correct answer is b

Explanation:- By rotating the service people, the time taken by the service people to service a person keep changing consttantly. A service personnel usually take some time to learn and the performance keeps improving as they spend more time on the task. If the service person is rotated and a new person is placed to do the task, it requires some time for this person to gain expertise in the task. Thus rotating service people in different jobs increases service time variability.

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