Question

Reuben Rubino is a Tax Professional working during the Emerald Advance offer period before tax season starts. He has taken and passed the financial product compliance course. He wants to apply for an Emerald Advance. What should he do?

Reuben can complete his own product application.

Reuben needs to have another associate complete his application because self-preparation of product applications is prohibited.

Reuben is ineligible to apply for H&R Block Emerald Advance.

None of the above.

If you observe suspicious activity relating to a client's application for a financial product, you must notify your Team Leader, District General Manager, or Franchisee immediately. TRUE FALSE

Client files should not be visible and/or accessible to other clients. They must be in lockable cabinets or lockable rooms. TRUE FALSE

In order for clients to satisfy identity verification procedures, they must produce which of the following? A.) A single Group A identity document B.) A single Group B1 and a single Group B2 identity document. C.) One identity document each from Groups A, B1, and B2 D.) Both A and B are correct. E.) None of the above

The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that companies which process, store, or transmit credit and debit card information maintain a secure environment. TRUE FALSE

When offering financial products to clients, you may: A.) Omit collecting client identification documents if they are a prior client. B.) Choose which clients are offered products based on your observations and experience. C.) Refuse to accept product applications from clients who request them. D.) All of the above. E.) None of the above.

Being a representative of the Bank requires awareness of certain banking and consumer credit laws, and how they apply to your job tasks. TRUE FALSE

When serving as a representative of the banking partner, which of the following activities are your responsibility? A.) Verifying the client's identity. B.) Obtaining product application information from clients. C.) Entering client identity and product information into software or pre-printed forms. D.) Providing product disclosures to clients. E.) All of the above.

The person who is granted authority by the Principal to act on their behalf using a power of attorney is called a _______________. A.) Appointee B.) Attorney in Fact C.) Agent D.) All of the above E.) None of the above

In order to comply with federal banking regulations, you must complete and pass this training prior to offering any financial products to clients. TRUE FALSE.

Kathy Brooks is a franchisee who wishes to donate her old HRB workstations and server to a local charity for a fundraising auction. What should Kathy do to make sure she is in compliance with H&R Block Information Security Compliance? A.) Kathy can donate the equipment as she wishes since she paid for them. B.) Kathy should contact Incident Management to get further information about the Hardware Disposal policy before proceeding. C.) Procedures for removing and eliminating Confidential Information from hardware are available by contacting the Technical Service Center at 800-767-3346 D.) Both B and C are correct E.) None of the above

Answer 1

Question 1 - Option B - Reuben needs to have another associate complete his application because self-preparation of product applications is prohibited.

Question 2 - True

Question 3 - True

Question 4 - Option D - Both A and B are correct

Question 5 - True

Question 6 - Option D - All of the above

Question 7 - True

Question 8 - Option E - All of the above

Question 9 - Option D - All of the above

Question 10 - True

Question 11 - Option D - Both B and C are correct