Question

Please write answer in at least 300-word answer. Problem summary: You have purchased a financial investment company. Your new company, “The Financial Level,” caters to individuals and families. You would like to develop a few blogs for your customers, employees, and partners. The goals for your customer blog are to gather honest feedback, provide a place for customers to interact, and help find new opportunities for your business. The goals for the employee blog are to gather knowledge, collect employment feedback, and to offer a place where employees can post anonymous feedback for issues and concerns so you can better manage your staff.

Project Focus: Research the Internet and find several customer blogs and employee blogs Determine the top three blogs for customers and for employees, and critique the blogs for content, ease of use, and overall value Design a prototype customer blog and a prototype employee blog for your new company, “The Financial Level,” using Word, PowerPoint, or another tool of your choice

Answer 1

After Rigorous search of my experience.. I have narrated these below Points..and I have categorised based on the
several employee feedbacks on several blogs. Please see the below Points

Quality Service:
    -Exhibits superior Knowledge of job content and requirements.
    -Proposes recommendations that show breadth and depth of knowledge.
    -Exhibits outstanding skills even in the most difficult job situations.
    -Knowledge and expertise is relied on by others.

Professional/Technical Knowledge & Skills:

    -Knows and applies principles, techniques, technology and practices that demonstrate competency in the particular job function.
    -Achieves, maintains and demonstrates necessary knowledge and skill level to perform currently assigned work responsibilities.
    -Keeps informed of current developments.
    -Understands work procedures.

Judgement/Problem-solving/Decision-making:

    -Collaborates with others to identify strategies for resolution of customer issues.
    -Demonstrates professional, high-service attitude.
    -Monitors customer's feedback and acts pro actively.
    -Communicates to customers and effectively implements resolution strategies.
    -Always willing to go beyond what may be expected to meet the needs of customers.
    -Anticipates future customer's needs and creates plans to enhance service.
    -Consistently follows up with customers and others to ensure customer satisfaction and proper resolution .

Teamwork:

    -Attempts to use logical reasoning in making decisions and solving problems.
    -Judgement is generally sound and reasonable.
    -Decisions are well thought out.
    -Effectively analyses problems and formulates practical solutions.
    -Exhibits a high degree of decision Making ability.
    -Takes responsibility for consequences and decisions.
    -Finds unique ways to effectively resolve problems.
    -Promotes an atmosphere of mutual respect and cooperation.
    -Encourages and supports others.

Planning:

    -Accepts change.
    -Understand the unit’s mission/vision.
   -Develops very good working relationships.
    -Always displays a cooperative attitude and shares knowledge.
    -Effectively adapts to change.
    -Displays a positive attitude towards the mission/vision.
    -Expresses the value of working as a team.

Initiative\Independence:

    -Volunteers for special assignments.
    -Willingly helps and assists others.
    -Anticipates needs and takes appropriate steps to meet those needs.
    -Accepts responsibility and performs responsibilities with limited supervision.
    -Willingly accepts direction and is open to new ideas.
    -Demonstrates willingness to learn and grow professionally.
    -Demonstrates independent thinking and a desire to seek additional challenges.

Overall Performance:

    -Exhibits an interest and attempts to improve performance.
    -Duties and responsibilities are regularly met and often exceeded.
    -Projects completed have made measurable improvements to the position and department.
    -Always strives for a high level of performance.
    -Duties and responsibilities are always met and exceeded.
    -Projects completed have provided a significant…
    -High level of performance achieved by few.