Question

A diagram of a face-to-face service process is given below. There are four workstations (called operations), each performin
6. Identify the bottleneck stage and determine the process capacity. (2 pts) 7. If the expected amount of customers (demand)
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Answer #1

5.

Answer:

The process time in seconds per unit at CP 1 is 72 seconds per activity.

Because,

1 hour = 60 minutes = 3600 seconds

Therefore, 3600 seconds ÷ 50 customers/activities is equal to 72 seconds per activity.

Similarly, the process time in seconds per unit at CP 2 is equal to 3600 ÷ 30 customers/units = 120 seconds per activity.

Similarly, the process time in seconds per unit at CP 3 is equal to 3600 ÷ 40 customers/units = 90 seconds per activity.

Similarly, the process time in seconds per unit at CP 4 is equal to 3600÷ 4 customers/units = 90 seconds per activity.

6.

Answer:

CP 2 at Clerk B is the bottleneck stage among the four workstations as it's serving 30 customers per hour only as opposed to its capacity of 40 customers per hour.

7.

Answer: (c). 40 units per hour would be the throughout units of the process.

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