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The term, experience economy was coined in 1998 by Pine and Gilmore and is discussed in...

The term, experience economy was coined in 1998 by Pine and Gilmore and is discussed in the text. How has the experience economy developed since then and what role do you believe it plays in today’s culture?

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Answer #1

Managing customer experience

Explanation:

Managing customer experience

Experience economy is a formation of a long-term change in the structure of an economy that can take up to two decades. The role of experience economy is illustrated in:

  • Usability
  • Luxury
  • Customer service
  • Status
  • Culture
  • Well-being
  • Transformative experiences
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