Question

Subject :Industrial Organizational Psychology

Describe organizational citizenship behavior and whether or not you have experienced it in your job. If you were the leader for a day in your organization, what steps would you take to encourage organizational citizenship behavior in your place of business?

Answer 1

• Organizational citizenship behavior deals with the actions and behaviors that are not required by workers. They are not critical to the job, but benefit the team and encourage even greater organizational functioning and efficiency.
• This is typically categorized as a worker “going above and beyond,” or “giving their all.” They look at their job as more than just a paycheck and strive to do all they can to make their work environment run smoothly; even if it has a minimal connection to their current duties.
• Organizational Citizenship Behavior allows employees to feel they have greater control over the work they do, and how they do it. Workers get the opportunity to decide what they want to put more time into and how they want to accomplish it.
• I always display courtesy with my co-workers.For instance,taking care to watch my noise levels if I need to speak on the phone with clients without disturbing my colleagues or checking in with co-workers about a troubling personal issue that could impact their performance.
• I also help my co-workers or even my interns whenever they need my help in completing some project without expecting anything in return.
• Job satisfaction and organizational commitment are the two biggest drivers of citizenship behaviors. In order to encourage staff to show more and more organizational citizenship behaviors, the as a leader I need to control the "doorway" of talents strictly, improve the organizational system, job redesign and change leadership style.
• As a leader I can display supportive behaviour to my employees,by helping them which will enhance helping behaviour in them as well.As a leader when I help my employees, I'm helping myself by encouraging a work environment where the “helping virus” can live, grow, and improve the health or our organization.
• I can provide my employees with more interesting tasks,which involves working in a team and helping each other out. I can opt for an open door policy,allowing employees to come with their personal and professional grievances and making myself readily accessible to them,lending an ear to them.This would encourage similar behaviour in them to help their co-workers as well in dealing with their problems related to work or personal life.