Question

Appraisal Methods: Rating Behaviors

In an effort to overcome some of the subjectivity in the attribute-based performance rating system, many organizations evaluate employees instead on specific behaviors. The behavioral approach focuses on the behaviors an employee must exhibit to be effective on the job and the behaviors that help the organization achieve its goals. Other companies use a results approach, which measures the objective outcomes of a job or work group.

The goal of this activity is to determine which method for measuring performance is being used.

Both approaches to performance management, measuring results and rating behaviors, tend to be highly effective in linking employee behavior to the organization's goals. They both offer ample feedback to employees on what is expected of them and they are highly accepted in an organization. However, as you've read, they also have their drawbacks. This activity is important because you will read terms related to the two approaches and decide to which of the two they best apply.

This activity is important because it distinguishes between two methods of measuring performance, the behavioral approach and the results approach.

Read each scenario, then match it to the correct approach to which it applies.

1. Make-a-Million Industries has employees set realistic and measurable goals with their manager at the beginning of each year. They are then rewarded based on how well they achieve those goals.

(Click to select)  Measuring Results  Rating Behaviors

2. Joe, a manager at Simple Calculus LLC, evaluates his employees’ performance by keeping a weekly log of specific examples of effective and ineffective performance.

(Click to select)  Measuring Results  Rating Behaviors

3. Senior executives at Healthy Chocolates Inc. set strategic goals for the organization for the coming year. These goals are communicated to supervisors and employees and are used as standards for measuring performance.

(Click to select)  Measuring Results  Rating Behaviors

4. Century Communications uses an organizational behavioral modification approach by providing positive feedback to employees who perform well and constructive criticism when they do not.

(Click to select)  Measuring Results  Rating Behaviors

5. Identifying goals that are specific, difficult to achieve, and objective, and providing feedback are the main components of the performance management system at Random Organization Corp.

(Click to select)  Measuring Results  Rating Behaviors

6. Employees at Dry Creek Corp. are evaluated on specific performance dimensions that are defined by statements describing desirable and undesirable performance.

(Click to select)  Measuring Results  Rating Behaviors

Answer 1

ANSWER 1: Measuring results

ANSWER 2: Rating Behavior

ANSWER 3: Measuring results

ANSWER 4: Rating Behavior

ANSWER 5: Measuring Results

ANSWER 6: Rating behavior