Question

PLEASE RESOND TO A,B,C,D,E and F

Operations management focuses on techniques that can increase the quality of an organization's products, the efficiency of its production, and its responsiveness to customers. Attention to operations management is a vital part of an organization's overall strategy if it intends to grow, enter new markets, and develop competitive advantage. This video presents the operations management strategy that enabled a small pizza restaurant to become the fastest-growing frozen pizza supplier in the country and the largest supplier in Chicago.

A) Home Run Inn began producing frozen pizza in their single restaurant in South Chicago in the 1950s. They did this because their customers wanted this product. Today, businesses use IT to track customer tastes and desires in order to both attract new customers and retain current ones. Today this customer/business interaction is called

quality assurance. process facilities. customer reengineering.   customer relationship management.   

B) The use of conveyor belts at Home Run Inn's manufacturing facility is an example of a ______ layout.

product   process   fixed-position   flexible   reengineered

C) The change from freezing pizzas in a normal refrigerator to using a cryogenic freezer and other improved automation techniques is an example of ______ in that Home Run Inn was able to achieve dramatic improvements in lowering costs while increasing supply and speed of manufacturing.

just-in-time inventory management   process reengineering   reinvestment retro-processed manufacturing   government regulation

D) Home Run Inn has developed its ______ based on quality rather than on price. As a result they are the fastest-growing pizza company in the country and number one in Chicago.

manufacturing policy   production philosophy competitive advantage   ethical mission

E) The decision to engage in self-distribution had many benefits for Home Run Inn including the ability to manage inventory. They could deliver pizza as it was needed to the stores rather than having their product sitting in storage facilities. This is an example of a(n) _____ inventory system.

rapid distribution flexible process   just-in-time   product

F) Joe Perrino has been responsible for deciding how to set up and run Home Run Inn's pizza business. He designed the production and distribution systems and determined how to improve operations in order to increase efficiency. Joe Perrino typifies a(n)

tactical manager.   direct-to-market manager.   bureaucratic manager. operations manager.

Answer 1

A) Customer relationship management

Reason: Customer relationship management involves strengthening the relationship with customers by evaluating their tastes and preferences and delivering goods or services to suit those tastes and preferences. This helps in retaining old customers and acquiring new customers.

B) Process layout

Reason: This type of layout is common in operations in which there are different departments or different phases of production along with significant flows of materials and people. Conveyor belts streamline material flows.

C) Process Reengineering

Reason: Process reengineering involves rethinking and redesigning processes in order to increase efficiency, optimize end-to-end processes and automate non-value added tasks.

D) Competitive advantage

Reason: Competetive advantage refers to a unique condition which puts a business in a favourable position as compared to its competitors.

E) Just-in-time

Reason: Just-in-Time (JIT) is an inventory management system in which materials are received as and when they are required. This type of inventory management increases efficiency, reduces waste,

F) Operations manager

Reason: An operation manager is responsible for overseeing the production process of goods and services. His/her role involves designing the production or distribution system. increase efficiency, optimize production, and cost, eliminate waste, maintain quality, etc.