Question

3. Suzy has just received an e-mail message from a client and is reading it carefully to determine her client's needs. She is involved in the ________ part of the communication process.

a. encoding

b. channel selection

c. decoding

d. feedback

4. Which of the following is an example of a psychological noise in the decoding process?

a. Loud construction sounds outside prevent Samuel from hearing the message.

b. Meaghan finds her mind drifting during a lecture as she is excited about her upcoming trip to Florence.

c. Brandon is finding it hard to pay attention during the interview because the interviewer's phone keeps ringing.

d. Sylvia finds it difficult to read her colleague's e-mail message because it's filled with bypassing and differing frames of references.

5. Jenny doesn't understand some words used in the company's human resources manual due to differences in the English language . Such a distraction results in ________.

a. Physical noise

b. Physiological noise

c. Psychological noise

d. Semantic noise

9. Choose the most effective way to revise this sentence for positive emphasis: Students cannot park in Lot C until August 25.​

a. Students can park in Lot C.

b. Lot C is off-limits to students until August 25.

c. Students may park in Lot C beginning August 25.

d. Students: No parking in Lot C!

10. Revise this sentence using conversational, middle-level diction: We've got this contract in the bag.

a. Awesome! We did it!

b. If we just hang in there, we'll snag the contract.

c. If we stay positive, we'll win the contract.

d. If we persevere and remain steadfast, we will secure the contract.

NOTE: Bus communication