As the sales manager, you have eight sales associates and one administrative assistant working for you....
As the sales manager, you have eight sales associates and one
administrative assistant working for you. You have asked your
assistant to make the arrangements for you and your sales group to
attend a trade show. The day before the event, one of your sales
associates becomes ill and will not be able to
attend.
Your assistant asks if he may go with you. Instead of giving an
immediate answer, you ask for time to consider his request. Having
everyone out of the office at once is not an option. Who will take
any sales calls that may come in? Your department's phones must be
covered while you are all away. You have decided not to approve his
request.
How do you reject a request? What should you say? What type of
buffer can you use to soften the blow of the rejection?
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